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What is your refund policy?
- If you cancel 24 hours or more before tour- 100% refund - To cancel or reschedule your tour, please call 423.446.3587
- If you cancel within 24 hours of tour but more than 2 hours prior- 50% refund
- If we cancel tour due to weather- 100% refund
- If you do not show up or call before your tour time or cancel within 2 hours- Not eligible for a refund
What if there's inclement weather?
If there is a chance for bad weather during your tour time, we will contact your group 1-2 hours before your tour time to discuss options. We do tour in light rain and will provide ponchos to guests in the event of precipitation while touring. We do cancel tours where the radar shows heavy rain, thunder and/or lightening, snow or ice. If you tour is cancelled, you will receive a full refund or we can discuss rescheduling options with you (pending availability).
Where do we meet you for our tour?
All of our tours start and end at our tour headquarters. The address is 309 E. Main Street, Johnson City, TN 37601. We are located next to Hands On Museum.
What is the minimum age requirement?
Minimum age 14 - must be accompanied by parent or guardian. No exceptions.
What is the best way to book a tour?
We're very proud of our new website and booking system so please start your reservation here
Do we make stops or breaks?
Yes, we do take periodic breaks to rest and also for picture taking.
Do you provide helmets?
Yes, we provide and require helmets for every person on tour.
What do we need to wear?
We encourage everyone to wear comfortable clothing and comfortable shoes as you'll be on your feet for the duration of the tour. Please dress for the weather!
How large of a group can you accommodate?
At this time, four.
Can I bring a camera?
Yes, each Segway has a handlebar bag where you can store small items including your camera.
Do you offer group rates?
Not at this time.
If we want our group to be by ourselves, can you reserve our own time?
Yes, our private tour rates and options vary. Please call 423.446.3587 for reservations and availability.
309 E. Main St. Johnson City, TN 37601 Phone: (423) 446-3587
Frequently Asked Questions